About Us


Vision & Mission Statement


To provide medically underserved communities a patient-centered, high quality Urgent Care option. We strive to exceed healthcare expectations with affordable care, compassion and efficiency.

To redefine the acceptable standards of patient care by being the catalyst of change in the Urgent Care setting through The Agenacare Way.

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Whitney Pugh

Whitney is the visionary and mastermind behind the Agenacare brand.

Born in Rural Retreat VA, Whitney received her Masters of Science in Nursing from Radford University. She has been a FNP-BC for 11 years and is also Autonomous in the State of Virginia. After traveling as a nurse in the Emergency Department, she met long time native of Franklin County, Joey aka “Posm” (funny story for later). They have been married for 16 years and have 2 amazing kids, Miles and Emersyn.

Whitney started Agenacare Housecalls in 2019 as a result of the broken healthcare. She wanted to try and fix the problem one county at a time. When COVID hit in March 2020 Agenacare took off. It was during this time that Whitney saw the additional healthcare needs in her home community.

Whitney and Kirstin have worked side by side for 2 years and are more like family instead of colleagues. She knew the county needed an additional Urgent Care to help with the demand and knew she wanted to partner for this adventure. There was no one better suited than Kirstin.


Kirstin Figel

Originally from New Jersey, Kirstin attended Roanoke College where she played soccer. From there, she graduated from the Monmouth University physician assistant program.

Fun Fact: We actually found Kirstin when she was working at Lowe’s!

Kirstin started her journey with Agenacare Housecalls in January 2021, shortly after that she joined our aesthetics team as Injector Kiki.

Kirstin states “I have always had a passion for providing top notch care and connecting with my patients. Through Agenacare, I have been able to care for and truly get to know the Franklin County community and understand its healthcare needs. I’m excited to be a part of something that will bring a much-needed service to the community and offer relief for our local, overflowing emergency rooms. I’m also excited to continue to deliver care that is focused on the patient and develop relationships with all our patients.”

Kirstin currently resides in Roanoke with her boyfriend, Adam and her sweet pup, Otto.

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Amanda Belcher

Amanda is originally from Tazwell, Virginia where she lived until she married her high school sweetheart, Austin. They then moved to Seattle, Washington while Austin served in the US Coast Guard.

In an effort to get closer to family and warmer weather, Amanda and Austin moved to South Carolina where she obtained her Bachelor’s degree in Healthcare Management. Ultimately, they made their way back to Virginia where they now call Roanoke, home.

Amanda enjoys attending minor league baseball games (Go Red Sox!), spending time in the garden, and hanging out with their four rescue pups. She comes to us with experience in Family Medicine, Pediatrics, Sports Medicine, and OBGYN.

Amanda states “It is such a privilege to cultivate and motivate an all-star team of people to provide the best care to our community and I am thrilled to have this opportunity to serve Franklin County with the Agenacare team. I am so thankful for Whitney and Kirstin taking a chance on me even when I lived 300+ miles away at the time.”

April Reynolds

Medical Social Worker

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Agenacare Urgent Care is CLIA waived. We redefine the Urgent Care experience with a unique model that optimizes both the patient’s and healthcare worker’s time, level of care and satisfaction.  

Please Note

We do not take the place of the hospital emergency room. 

If you are experiencing a life-threatening medical emergency, we advise you to call 9-1-1 or go to your nearest emergency room.

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